At Alternative we pride ourselves on providing exceptional customer service both online and in store. You will find useful and helpful information here, and you can always take a look at our Trustpilot customer reviews on our home page.
Here we have provided some information to answer questions often asked by our customers, and hope you will find it useful. If you do have any other questions please just call us on 01768 772400 or email us at firstname.lastname@example.org
If you have placed an order online and find you would like to add to it, providing it hasn’t been despatched then adding to it is not a problem.
Just contact us on 01768 772 400 or email email@example.com we can then take the details and payment and make the addition.
Yes it is extremely safe to pay us using your card. Our payment system is completely secure and hosted by Global Pay, an industry leading Payment Service Provider, using TLS (SSL) technology. This technology allows for encryption of confidential information.
Any information you enter into the computer which is then passed to their website is secure, meaning that in the unlikely event of the information being intercepted by someone else, it cannot be read.
If after placing an order you decide you would like to cancel all or part of it, please contact us on 01768 772 400 or firstname.lastname@example.org. If your order hasn’t been despatched, we will cancel it and refund you.
If your order has been despatched you can send the goods back to us at your expense. Please ensure they are securely packed in their original packaging with a note of the order number and a reason for their return. On receipt of the returned goods we will issue a refund. The refund should appear on your account in 1-5 days.
If an item is showing out of stock and you would like more information about when it will be available contact us on 01768 772 400 or email email@example.com
We always try to ensure that all orders are packed well to avoid breakages and protect the goods. If in the unfortunate situation you did receive your order broken or damaged contact us on 01768 772 400 or email firstname.lastname@example.org and we will do our best to resolve the problem quickly.
We may ask you to email us photographs of the damage to avoid you having to return them. We will then arrange with you either replacements to be sent or to issue a refund.